FAQ

Shipping costs are based on the delivery method. We have two delivery methods.

 1. Standard Method (2–4-week Delivery)

• Shipping is free for orders exceeding $1500.00 USD (U.S addresses only).

2. Express Method ( 7 days Delivery)

• Express Shipping method Via FedEx/DHL is chargeable depending on its value.
• To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. Diamond Goldy has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving country and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). Diamond Goldy is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that Diamond Goldy incurs in this or similar scenario will be billed to the recipient.

If you have an issue with any of these policies please or have any questions please contact us via phone or email.

As soon as your order is dropped off to a shipping facility, we will text and/or email you with your India Post-USPS / FedEx/UPS tracking number. Click on the tracking number and you can access to-the-minute location information.

If there is no activity for more than 10  days, we can help. Our number is +91 2622 222 350 don’t hesitate to call!

Custom orders can take up to anywhere between four-six weeks. Let us know if you’re in a rush, on special requests we are able to make custom orders within a week! For more information on custom orders, click here

If your tracking information shows that your package was delivered, but you have not received it, please contact info@diamondgoldy.com PLEASE NOTE: We do not take responsibility for lost/missing packages that show successful delivery to the order address.

You may return or exchange your merchandise within 14 days from the day you received it. To be eligible for a return, your item must be unused and in the same condition that you received in. Learn more about our return policy here.

All custom pieces are made to order and are thus final sale.

All international orders are final sale but we can offer repairing/Alteration services like Sizing, Diamond Fixing or miscellaneous repairing for US buyers on a changeable basis. If you need a repair in the U.S contact info@diamondgoldy.com and we will advise accordingly.

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us ASAP to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.

PLEASE NOTE: we do not take responsibility for damaged items purchased through third-party retailers.

At Diamond Goldy, quality and craftsmanship is of our utmost concern. Our pieces are meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help. All jewelry purchased within the last 6 months is eligible for a complimentary repair for any breakage caused by manufacturer defect. If your jewelry breaks due to normal wear and tear, we can still repair it for free within the first 6 months, but you will be responsible for round trip shipping.

Repairs needed after 6 months or deemed to be caused by misuse will incur a repair charge at the customer’s expense .To know the charges contact Info@diamondgoldy.com

• For our U.S clients, our first choice is Telephonic Wire Transfer (TT) through your bank account direct to our bank account, which is most convenient and easy tool to transfer money. Also Its cheaper, as compare to third party payment gateways so that we can offer you best rates on Wire, Transferred order.
• We also accept all major credit and debit cards, store credits, gift cards purchased from diamondgoldy.com, PayPal, Google Pay.

Our jewelry is manufactured in India.

Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge.

Yes, all our diamonds and pearls are conflict free. We source directly from reputed and ethical manufacturers.

No. We do offer Only Natural Diamonds.

You can schedule an appointment by simply email us (info@diamondgoldy.com) or call us (+91 2622 222 350).

Yes, visit our GOOGLE pages for reviews form our clients!

Yes, we offer engraving on some merchandise. It can take up to ten days for this service. We offer free engraving on custom orders. For a price quote on specific engraving requests other than custom orders, please contact us.

Please note engraving is considered personalization and your item would be considered final sale.

This website is operated by MONARCH ENTERPRIS Throughout the site, the terms “we”, “us” and “our” refers to Diamond Goldy . Monarch Enterprise. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. To view our complete terms of service please click here

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. To view our complete privacy policy please click here.

Yes, we are happy to do custom pieces. Please visit our Custom Order page more more details.

From rings and bracelets to pendants and earring sets, our designers will work with you to create any piece of jewelry you’re dreaming of.

Custom jewelry usually takes about six to eight weeks. The design process will fluctuate depending on how intricate the design is and the changes necessary to get the piece just right.

Customized jewelry can cost as little or as much as you like. Consider the prices of metal used, diamonds and/or gemstones and the intricacies of the design. All custom orders require a 50% non-refundable deposit.

Your piece can include any metal that Diamond Goldy has available such as white gold, yellow gold, rose gold, platinum and more.

Yes! You aren’t limited to traditional diamonds in your custom piece! Popular gemstones include morganite, topaz, pink or white sapphire, garnet and others.